How Fast Can We Outsource On-Site HelpDesk Support?

Computer HelpdeskWhich is faster, the speed of technology or the speed of life? When the two merge, you need help, and you need help NOW – but how fast can you ramp up when you outsource IT help?

The only thing that never changes in business is that change is guaranteed. Is it planned? Not always, but it doesn’t matter – what matters is how you handle the change.

Staffing is perhaps the greatest fluid element of an organization, and turnover can’t be entirely avoidable. Even employers rated the highest by their own team members experience staff departures. With staffing changes comes a combined process of preparation for the departure of one team member and the onboarding of another.

Ask any human resources executive, and their primary goal is a smooth transition:

  • The departing staff’s exit is amicable and organized.
  • A competent replacement is found quickly and is able to get up to speed with minimum delay.
  • The transition results in minimum downtime with the least possible impact on the organization.

That all sounds great, right? So, what steps can you take to make sure that is exactly what happens?

The process itself presents the greatest challenge. Finding a “competent replacement” is the greatest unknown factor, and the unknown is where we have the most potential to run into problems. Can you plan for every contingency?

You can.

The challenge here is finding a competent replacement that can get up to speed in the role so that the transition is barely noticeable, right?

Wrong.

The solution for this is simple: Eliminate turnover.

“But that’s not possible.”

Yes, it is! Small businesses don’t need the added expense of an internal IT staff and the constant risk of incremental turnover. Working with a partner that can oversee IT processes as a managed IT services provider is the best solution here.

Outsourcing IT needs to a managed service provider solves a few issues at once – and this may or may not be the order of importance based on a specific set of needs:

  • Control your IT budget
  • Eliminate your IT turnover
  • Dependable IT processes
  • Protect your technology
  • Make a quick transition

Change may be a constant in every other element of a company, but here is one area where most issues can be proactively handled in a single transition to reduce change within in your IT channel permanently. The best part is, the process takes far less time than the hiring process requires for sorting through an applicant pool, interviewing, and onboarding internal staff!

The Budget

A managed IT services provider (MSP) is retained on a monthly subscription-based agreement. Overall IT costs are reduced since your budget no longer needs to account for full-time salaries of internal staff, and costs are better controlled with long-term strategic planning and oversight by a dedicated team of experts who work with you and your team just as though they were internal resources. The savings can be reallocated and strategically invested in other areas of the company.

Turnover

Can outsourcing eliminate the onboarding process? You bet! MSPs don’t need lengthy ramp-up time with customers because IT processes are the core business model, every day, all day. Yes, there will be the initial learning period, but it’s much faster than the standard staffing model and can be condensed as quickly as needed. The average time has decreased considerably in the last few years, to less than 30 days, and can be expedited where needed. In some cases, a single departing employee that is (soon to be was) all that makes up an IT department, thus requiring the MSP solution to be in place within the standard two-weeks’ notice.

Dependable

The best part about an MSP is the dedicated team of experts watching over your systems and your network around the clock, ready to intervene at the first sign they’re needed. Along with eliminating turnover, an MSP is a reliable solution for everything from every day needs to long-term planning for business objectives.

Protection

From remote monitoring to data back-ups and disaster recovery, partnering with an MSP is worth every penny – and then some!

Whether that’s thwarting a network threat or stepping in for Help Desk support for a workstation that’s acting up, the response is immediate.

F-A-S-T!

An MSP can, as the saying goes, hit the ground running. The likelihood of the provider having seen a system set-up and network similar to yours is high, no matter how unique your business model is. Whether cloud-based, hosted, on-site, or any combination thereof, an MSP comes into the partnership with more expertise than an HR hire and is, therefore, able to expedite “onboarding”.

How fast can you outsource Help Desk support? Fast! As mentioned, the average ramp-up time is less than 30 days – faster than any hiring experience and with far better results!

If you find yourself need Help Desk support, think of how you can save money, save time, save resources, and enjoy better results with a managed IT services provider. And if you enjoyed reading about how fast you can reap these rewards, here’s more helpful information from Outsource My IT: